Question

How does your company communicate/collaborate remotely?

Interested in tools, workflows, processes, etc. for keeping a remote team looped in and maintaining great culture without as much in-person time.

Mentioned
#Project Management #Team Chat #Documents #HR
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maguay's avatar
almost 2 years ago
Slack, WordPress O2, and Quip

My former team at Zapier was fully remote, and their core rule to make remote work was to write everything down. Even when teammates were working together in the same room, we would default to written conversations or at least to sharing what was discussed in written form if it had any effect on our work.

As such, we had a hierarchy of apps for sharing text:

  • Slack for real-time discussions: Slack was literally our voice, the primary way all communications happened, from project and team-focused channels to a wide array of hobby and interest-focused channels for more fun conversations. We used threads and emoji extensively, and it was common to go back and catch up on what happened in a Slack channel, replying to things that happened in different hours from your work day.
  • WordPress O2 for longer announcements and updates for both discussion and archival: This internal blog (originally based on WordPress O2, later redesigned in-house) gave a space for longer announcements with discussions, without disappearing so quickly in Slack. Every week, each team member would write a "Friday Update" about what they'd worked on that week. Completed projects or research with takeaways or larger company announcements all went here. You'd write a post, it'd get announced on Slack, then comments would come in over time. It was an easier way to share longform details, and far easier to resurface posts than in Slack.
  • Quip for notes about ongoing work or things that have been decided: Quip was the final place things ended up, as the internal wiki/intranet. If you had decided on a direction for a project, you would write it down here. Notes about research would go here, team plans, company policy, details about submitting expense reports—anything that was longform and would need to be looked up later would go here.
16 points
HenrikJeberg's avatar
almost 2 years ago
We are using Microsoft Teams for our predominantly remote team

Having moved from using Sharepoint for document storage, Skype and GoToMeeting for calls and conferences, and WhatsApp for chat and probably a dozen other niche products, Teams has been a great unifier. The office integration works really well for your daily tasks.
Adoption is key, you need to get everyone on the platform and use the tools rigorously to reap the benefit. Microsoft still have work to do in terms of properly integrating some of the acquired tools like Kaizala.

14 points
awwstn's avatar
@awwstn (replying to @HenrikJeberg )
almost 2 years ago

Interesting! I haven't used Teams much. Have you used it enough to compare to Slack? It seems like if you're using the full Microsoft stack it could be a great setup, but I love the huge library of add-ons and integrations for Slack, so I'm not sure I could see myself opting to switch.

3 points
HenrikJeberg's avatar
@HenrikJeberg (replying to @awwstn )
almost 2 years ago

I know it almost disqualifies me as a Silicon Valley insider, but I have never used Slack :-) But I can tell you that MSFT sees Slack as a major threat , and has every field sales rep on the planet compensated on Teams consumption or billing.

3 points
awwstn's avatar
@awwstn (replying to @HenrikJeberg )
almost 2 years ago

I think Slack is also concerned about Teams. It's remarkable how fast they got major distribution:

2 points
maguay's avatar
@maguay (replying to @awwstn )
almost 2 years ago

That's the power of enterprise sales ... and of bundling something for "free" with Microsoft Office!

3 points
kil0ran's avatar
@kil0ran (replying to @awwstn )
a year ago

Teams is an enterprise juggernaut and will eat Slack's lunch in that market. Personally, even as someone who remembers and used IRC & Usenet, I've never "got" Slack. That's probably what 20 years of working in large enterprises does to you though :)

2 points
gaurabhmathure's avatar
almost 2 years ago
Slack, Google Docs, Taskade, Skype

Like everyone else, we are still in the process of figuring out how to work remotely.

We commonly use 4 platforms to ensure our needs are fulfilled as a remote team:
1. Slack: For ongoing conversations to connect with individual team mates and groups
2. Skype: For quick face-to-face video meetings to make decisions
3. Google Docs: For documentation to capture and share knowledge
4. Taskade: For task Management to keep everyone aligned and on-track

In addition to the platforms, we have specific rituals set up with individuals for weekly project check-ins, monthly all-hands, monthly one-on-one check ins, etc.

9 points
kil0ran's avatar
a year ago
Microsoft Teams, Trello, and Zoom

Alongside Wordpress that's pretty much our entire IT infrastructure. We all work remote and couldn't do without any of those tools. Not perfect, still too many moving parts and missing features, but good enough.

5 points
maguay's avatar
@maguay (replying to @kil0ran )
a year ago

Does your team use WordPress internally? My former team at Zapier loved WordPress P2 for internal updates, but then ended up building an in-house tool to use instead.

1 point
kil0ran's avatar
@kil0ran (replying to @maguay )
a year ago

Nope, we're wedded to Teams, and before that Trello. Still find that Trello is great for planning our content pipeline but most comms/planning takes place in Teams

1 point
capiche's avatar
almost 2 years ago
Summary of a Twitter thread:

4 points
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