We're trying to compare compliance products (CCPA/GDPR) for customers but this world seems pretty opaque and ancient in its ways.
Pricing doesn't match what they bill you after sales calls, you don't get the same price depending on who is on the call etc...
Most marketing platforms will have compliance tools built in - they can't really operate without them.
I can comment on what HubSpot has - a full suite of compliance settings that are baked into all of the tools in Marketing, Sales and Service Hubs.
They are there from the free tier all the way up to Enterprise. They're developing all the time, and HubSpot have just announced Multiple Preference centres for their Enterprise tier, so if you've got multiple brands or business units and want to handle unsubscribe by business unit, you can.
Happy to help if you need help with configuring this on HubSpot.
I've looked at Dialpad, Toky, and Front + Twilio SMS + Aircall. I'm wondering what's the best of these and other options out there.
Features desired - shared inbox for SMS - ability to respond via…
Do you use any software that you couldn't get help with, or that never could resolve your issues? Did you switch programs, or stick with it despite the poor customer support?
Wanted to start a thread of products that are SO differentiated, useful, and loved, that you'd be happy to keep paying at a much higher price point.