Post
Recordings in Hotjar
Greetings, I'm seeking out for a user session recording tool and came across the 'snapshot' reports for Hotjar on the lower tier plans.
I'm looking at the Pro plan and their pricing page says I get 2,000 user recordings per 'snapshot', but that I get 'unlimited' recordings and 'unlimited' reports and I'm starting to get confused.
Hotjar users, does this mean I get 2,000 user recordings per month? Like 2,000 videos that I can watch from 2,000 users? Or is this a singular video where activity from 2,000 users have been aggregated?
Thanks ahead!
Share
Hey @herrowna, I'd used Hotjar for some projects last year, and found this rather confusing as well since I was coming from FullStory which records every visit and interaction on your site.
Hotjar is built essentially around projects, where you have a hypothesis, start recording a subset of your visitors to check that data, and then iterate from there (instead of just recording everything forever, as in FullStory). So, you start a new Recording, and there choose your Snapshot size (which Hotjar defines as "an on-demand report based on a sample of your traffic). Basic accounts get 100 recordings per snapshot, Plus plans get 2,000 recordings per snapshot, and so on. Then you set which page you want Hotjar to record, and it'll run until it gets the number of recordings your Snapshot was set to capture. You can then view the data about those Snapshot captures in aggregate, get reports on what that number of recordings showed, and so on.
Then, if your plan has "unlimited" recordings, you can go create as many Snapshots as you like. It's just that each snapshot is capped at recording that number of visits each time it runs.
We have 15k newsletter subscribers, and have around ~2k of them in a Slack group. We're starting to encounter issues in terms of community management - specifically, it's hard to pin content like c...
Google lets you subscribe to a calendar using a URL - although when using an Outlook 365 Calendar link, events are copied over once, and then the syncing stops. This seems to be a relatively new is...
Three major considerations I have been using to evaluate the plethora of options available: 1. Effortless/non-intrusive: It shouldn't feel like a video call 2. Price: As this app would be complime...
Wow that checks out now, thank you so much for your help, Matthew!