What features would make Intercom better for marketing, lead generation, and customer support for your company? What would you like to see added to Intercom's chat box?
Hey @intercom Any plans to let us analyze the performance (sent, opened, clicked, replied) of auto-messages over time?
Really need a line graph for these metrics.
Is it really not possible to merge conversations in @intercom?
2 features I'd love to see in @intercom for customer support:
1) Choosing what messenger apps are visible to my users based on segments. e.g. Users who pay more for a product see options for on call support as well as live chat, whereas others just see live chat and articles.
2) Conversation reports need to show user specific conversation stats & for B2B customers, company specific conversation reports should be available I shouldn't have to export my data to excel and create my own charts for analysis that is so pertinent to Intercoms use case.
@intercom It's now time to introduce the Dark/Night mode for the dashboard, please. All that white hurts the eyes!
@intercom hey folks! How do I create a new ‘saved reply’ on the Messenger for iPad? Can only insert from what I see.
Especially for personal to-dos and tasks that you need to accomplish outside of your team, what is your favorite app and tricks for getting the most out of it?
Last week, Slack announced some new features, including a WYSIWYG rich text editor.
Along with the addition of this feature, they changed the Markdown functionality to render formatting in-line.