What features would make Intercom better for marketing, lead generation, and customer support for your company? What would you like to see added to Intercom's chat box?
Hey @intercom Any plans to let us analyze the performance (sent, opened, clicked, replied) of auto-messages over time?
Really need a line graph for these metrics.
Is it really not possible to merge conversations in @intercom?
2 features I'd love to see in @intercom for customer support:
1) Choosing what messenger apps are visible to my users based on segments. e.g. Users who pay more for a product see options for on call support as well as live chat, whereas others just see live chat and articles.
2) Conversation reports need to show user specific conversation stats & for B2B customers, company specific conversation reports should be available I shouldn't have to export my data to excel and create my own charts for analysis that is so pertinent to Intercoms use case.
@intercom It's now time to introduce the Dark/Night mode for the dashboard, please. All that white hurts the eyes!
@intercom hey folks! How do I create a new ‘saved reply’ on the Messenger for iPad? Can only insert from what I see.