Question
What is the right time(s) to ask users what they think about your product?
Curious how you balance:
a) getting signal from users on PMF throughout their user journey (eg. first day, first week, first month, etc)
b) not spamming users with surveys & disrupting their experience
Share
Hi Sebastián! 👋
If you care about the 40% product-market fit benchmark, then you should wait until your user has had the chance to experience the core value proposition of your product.
For a service with transactions, you might want to wait until after a few have happened (e.g. for Uber, you might want to wait until after a few rides). For Superhuman, we wait until users have had the chance to experience what makes the product special. There is a trigger based both on time as well as number of emails sent — in practice, this turns out to be after about 3 weeks.
As for not spamming, we only ever ask each user once, and we never do a repeat survey.
I hope this helps! 🙂🙏
This question is part of an AMA with Rahul Vohra.
View entire AMA with Rahul Vohra.Markdown is the most popular way to format plain text. Add common characters like asterisks and dashes to text, much like how you might format a quick store list in your notes app or add emphasis ...
Or do you use the Linux subsytem in Windows, emulation tools like DosBOX and WINE, or mobile device emulator/simulators? What's your favorite ways you've used virtual machines and emulation?
Thanks Rahul, that helps! Huge fan of your PMF post 🚀