Hi Juraj! 👋
We have a lot of tools that we use to run product at Superhuman. I outlined the whole process here.
To the tools:
We have now tagged north of 40,000 individual pieces of feedback this way!
This enables some really cool things:
At the start of any feature, we can automatically generate a skeleton product requirements document that contains many thousands of words of verbatim customer quotes. This easily shaves a month or two of user research off any feature.
At the end of any feature, we can close the loop with anybody who ever talked about it — and on precisely the same email thread in which they brought it up. This becomes a lovely source of surprise and delight!
This question is part of an AMA with Rahul Vohra.View entire AMA with Rahul Vohra.
Mixpanel, Amplitude and several others are more for B2C use cases. Coz of this, account level (usage at the company level) grouping is either very tough OR available only at their enterprise-level ...