It’s been 7 years since Slack changed how teams chat—and now that it (along with Microsoft Teams, Google Chat, Discord, and more) has made team chat ubiquitous, chat feels the same almost everywhere.
What’s still missing? What would be the things you’d like to see team chat apps do next to improve team communications? What could be the next change that every chat app ends up adding, much as they’re all Slack influenced today?
Before looking at the Slacks cost, keep in mind that its basic plan only allows you to make one-on-one audio/video calls, while its premium plans only allow up to 15 members in a group audio/video call and don't have a remote access feature to help its users. Troop Messenger, on the other hand, allows for more members in group audio/video calls and empowers its users by providing remote access and screen sharing options in calls.
Slack (or Teams, Google Chat, whatever your flavor) has been positioning itself as the destination for work. Even the Slack website says, "Welcome to your new HQ."
As our collaboration becomes more centralized in Slack, most other SaaS tools don't have the incentive to add collaboration features like commenting, mentioning, annotating. So, in order to talk about what's going on in these tools, we flock to Slack.
Imagine cooking in the kitchen with your significant other. But, every time you wanted to make an adjustment to the recipe, or ask a question, you had to go into the living room. Why?!
When I'm cooking up some dashboards in Google Analytics, I want to be talking about it in Google Analytics.
The next team chat apps will improve communication by integrating collaboration features into the software where we actually do the work. Commenting, mentioning, and annotating will be consistent across tools, so you can ask questions, give feedback, and share ideas easily based on whatever analytics dashboard, email campaign, or PDF you're looking at, and then get notified all in one place, in a single inbox.
This is our goal at Cord(formerly known as Radical). Don’t collaborate in one place, collaborate in the right place.
Good threading UX. What Slack did is hard to follow and confusing because users need to decide if they reply in a thread or in place, and people tend to have different criteria for starting a thread. Reposting some messages back to the channel makes it even more chaotic.
But one-dimensional messaging hits the limits quite fast. For example, Discord servers end up having channels like "chat-1", "chat-2", "chat-3" to split discussions.
We use both Basecamp and Slack for team chat/collaboration. We also have Teams, but truthfully, we all know the M365 bundle is the only reason...and if I drill down even further it’s really only for Excel (GSheets isn’t there yet)...sorry for the tangent.
As for team chat, Slack truly is best of breed with the exception of channel bloat. Many team members refuse to use Threads. Basecamp helps organize it by separating Messages/CampfireChat/Pings but I really believe the next level of team chat should utilize AI or Machine Learning to organize discussions for the users and teams between channels.
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Hey guys, first post here. As part of my work, I have to deal with and respond to a lot of incoming messages from different chats: Linkedin/WhatsApp/Signal/IG. I try to use Unreads/Archive features...