Essays

Oct 30, 2020
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Listen to an audio take on this essay on the SaaS Radio Hour’s podcast.

Flat-pack Ikea furniture can hardly rival the permanence of an oversized mahogany desk. But the mind’s a fickle thing, and you might value a desk you spent an afternoon assembling more than it’s worth.

That’s what a Harvard…

Dec 13, 2019
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This is the best thing you could buy, promises the internet, the holy grail, the be all end all, everything you’ve ever wanted. This product does everything at once—or maybe it only does one thing, but it does that task better than anything ever did it before.

You don’t have time or budget to try…

Nov 13, 2019
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A cardboard sign and chartered plane doesn’t make an airlines, nor a video and signup form an app. But neither does a full-fledged airlines—complete with check-in counters, planes, pilots, and safety videos—guarantee success, nor the most polished app in the App Store.

“Ideas are worth nothing…

Nov 5, 2019
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When Google launched their online office suite with Docs and Sheets in 2006, feature parity with Microsoft Office wasn't the focus. Neither was a price tag of free, or cross-platform support by virtue of being a web app. Instead, Google focused on the pain of emailing documents back and forth to…