Zendesk helps teams support their customers with email, live chat, knowledge base, and call center tools—along with customer retention tools to help people before they know they need it.
“Zendesk gives us a system where the customer can engage with us in the way that they want to, and we then have the capability to serve them all the way through.”
Our small team or 8 admins is being charged $3,000 per year.
We currently use Intercom for 1) customer support (chat and email), 2) drip email marketing, and 3) customer knowledge base. But the nature of our business and Intercom's business model has quickly made it cost prohibitive as we've scaled to >100k users. It's too bad because we've really enjoyed the product overall, and the idea of one platform that incorporates these functions makes a lot of sense. For those of you who have moved off of Intercom, wondering if you've found a combination of services that works as well / better? In particular wondering what people like for #2, email and in-app messaging campaigns triggered by events that are being piped in by Segment.
Looks like their core email support tool only has a free trial, but would be nice to get a bit more time to try it out while we're getting started.