Bringing together support, engineering, and product in a user-centric way.
Flexibility to build custom solutions using all of their different capabilities
It is all in one place. That's my favorite.
Performance of the script that you place on your site to load their chat widget.
Agent based pricing model
It is too expensive. That's my least favorite.
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Hey guys, first post here. As part of my work, I have to deal with and respond to a lot of incoming messages from different chats: Linkedin/WhatsApp/Signal/IG. I try to use Unreads/Archive features...
When we signed up with Zendesk a few years ago I thought it was a solid product. We've been using it for our Help site for about four years. However, over time it has turned into a disconnected maz...
We used to use Zendesk, so I'm somewhat familiar, but wondering if anything cool has been launched in this space recently. Table stakes would be ability to assign tickets, add status, and have back...
The best time to get software discounts is when you first start your business—and to get those discounts, you need to sign up with the best deal. $1,000 off AWS or 30% off HubSpot might sound great, until you realize you could get $100,000 in AWS credit or 90% off your first year of HubSpot with the…
